Frequently Asked Questions
Everything you need to know about Lockhart's Authentic Grooming products and services.
How long does it take for my order to ship?
Most orders are processed within 2-4 business days. During special collection launches or holiday periods, processing times may extend slightly due to high volume.
Do you offer international shipping?
Yes, we ship our grooming products worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy?
Due to the hygienic nature of our products, we cannot accept returns on opened or used grooming goods. If your item arrived damaged or you received the wrong product, please contact us within 14 days for a replacement.
How do I choose the right pomade for my hair type?
We offer a variety of holds and finishes, from heavy hold oil-based pomades to light matte clays. Check our product descriptions for the 'Hold' and 'Shine' ratings to find your perfect match.
Are your products tested on animals?
No. Lockhart's Authentic Grooming is committed to cruelty-free practices. We test our products on ourselves, our friends, and our families—never on animals.
Can I change or cancel my order after it has been placed?
Once an order is in the processing stage, we are unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.